HealthCare

As patient numbers grow, the amount of data collected and processed by Health care organizations becomes challenging as it includes data from all sorts of sources like Third party/Insurance portals, HR and ERP applications, Clinical and Medical applications, scheduling portals etc. Healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing. 

Managing the flow of information across all these channels is a tedious and complicated job. Being labor intensive, these tasks are a huge drain on resources if done manually. This is where Robotic Process Automation in Healthcare comes into the picture. To help overcome these operational pain points, more and more healthcare providers are embracing RPA to alleviate these challenges and drive enhanced efficiency and growth. With the help of RPA, any manual task which is repetitive in nature and, critical to the functioning and processing of healthcare can be automated to bring in efficiency and accuracy, freeing back office employees to be utilized in offering  more direct, value-based patient care at lower costs and increased efficiency.

Explained below is a list of processes where RPA will assist healthcare organizations increase operational efficiency and eliminating human errors.

Bots can streamline the patient’s appointments according to parameters such as diagnosis, location, insurance carrier, personal preferences, doctor availability etc. making it easier for the call center staff and increasing customer satisfaction while evenly distributing appointments across doctors’ working hours.

Bots can streamline the patient’s appointments according to parameters such as diagnosis, location, insurance carrier, personal preferences, doctor availability etc. making it easier for the call center staff and increasing customer satisfaction while evenly distributing appointments across doctors’ working hours.

Bots are used to accurately bill the patients for all the costs involved such as costs for diagnostic tests, room charges, costs of surgeries and medicines, food, doctor fees etc. and notify the patient of their bill amount. Introduction of Bots in the invoicing process can improve the accuracy and bring down human errors to a great degree. This reduction in errors will enable healthcare providers to reduce payment delays.

Audits are crucial and take place regularly from time to time either to check for process efficiency or for quality purposes. These may also take place due to regulatory compliance. The RPA software maintains logs where all process steps are tracked and are traceable, RPA software then generates reports based on which the health care organization staff can take appropriate measures. RPA also helps in detecting the source of non-compliance with the help of the tracking functionality.

Some of the benefits of RPA in Manufacturing Sector:

Increased efficiencies as BOTs work 24X7

Improved accuracy as human errors are reduced

Decreased operational costs

Increased productivity as BOTs do repetitive tasks

Improved customer satisfaction

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