As patient numbers grow, the amount of data collected and processed by Health care organizations becomes challenging as it includes data from all sorts of sources like Third party/Insurance portals, HR and ERP applications, Clinical and Medical applications, scheduling portals etc. Healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing.
Managing the flow of information across all these channels is a tedious and complicated job. Being labor intensive, these tasks are a huge drain on resources if done manually. This is where Robotic Process Automation in Healthcare comes into the picture. To help overcome these operational pain points, more and more healthcare providers are embracing RPA to alleviate these challenges and drive enhanced efficiency and growth. With the help of RPA, any manual task which is repetitive in nature and, critical to the functioning and processing of healthcare can be automated to bring in efficiency and accuracy, freeing back office employees to be utilized in offering more direct, value-based patient care at lower costs and increased efficiency.
Explained below is a list of processes where RPA will assist healthcare organizations increase operational efficiency and eliminating human errors.
Bots can streamline the patient’s appointments according to parameters such as diagnosis, location, insurance carrier, personal preferences, doctor availability etc. making it easier for the call center staff and increasing customer satisfaction while evenly distributing appointments across doctors’ working hours.
Bots can streamline the patient’s appointments according to parameters such as diagnosis, location, insurance carrier, personal preferences, doctor availability etc. making it easier for the call center staff and increasing customer satisfaction while evenly distributing appointments across doctors’ working hours.
Bots are used to accurately bill the patients for all the costs involved such as costs for diagnostic tests, room charges, costs of surgeries and medicines, food, doctor fees etc. and notify the patient of their bill amount. Introduction of Bots in the invoicing process can improve the accuracy and bring down human errors to a great degree. This reduction in errors will enable healthcare providers to reduce payment delays.